Frequently Asked Questions

In November 2020, the Royal College of Veterinary Surgeons issued the following guidance to all vets across the country: Musculoskeletal maintenance care for a healthy animal… does not require delegation by a veterinary surgeon .An animal declared healthy by the owner, in cases where care is given to maintain good health and optimise competition performance, can be seen without specific Veterinary referral with the caveats stated. This covers the areas of Maintenance care and Competition care” As a consequence of this statement, permission to treat animals will only be sought where there is a known injury or disease that is related to the reason I have been asked to treat the animal. If permission is required, you will be sent a link to forward to your vet for them to complete the permission online.

It’s our aim to reply to everyone within 3 working days of you contacting us, but we know that this hasn’t always happened. The demand on Yas’s time has been huge and sometimes our response times have slipped. Please be assured, we will get back to you and we are working with admin professionals to improve our back office message handling.